mSpy Phone Numbers and Emails

Toll-Free Number:

  • (855) 896-0041
    US
Send Message

Customer Service:

  • +55 800 591 5100
    Brazil
  • +42 022 888 1324
    Czech Republic
  • +3 397 073 8115
    France
  • +39 069 450 3299
    Italy
  • +52 800 461 0454
    Mexico
  • +35 130 880 2223
    Portugal
  • +90 850 252 6514
    Turkey

mSpy Emails:

Customer Service
Affiliate Info, Return/ Cancelation Issues
Legal
Media
Press Inquiries
Sales/ Reservations
billing@mspy.com
support@mspy.com
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

mSpy Website:

mSpy Help Center:

Corporate Office Address:

Altercon Group s.r.o.
Londynska 730/59, Vinohrady
Praha, Prague 120 00
Czech Republic

Other Info (opening hours):

Other Location:

Suite 2, 5 St. Vincent Street,

Edinburgh, Scotland EH3 6SW

More contact details

mSpy Customer Service Reviews

3.0 / 5
Average
Lindsey M Tuw
Have not been able to access anything I have paid for
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

It's been one week since I purchased the mspy package for device monitoring and I have not been able to use mspy whatsoever I have had numerous complaints opened up and reschedules for remote install which requires you to install a bunch of other apps on target device. I also paid for immediate help so that I would be pushed straight through to speak with a representative none of these things have happened I bought both of their customer service packages along with the mspy monitoring as well and I have had zero results from anybody to do anything to help me at this point I just want a full refund because this issue still is not resolved

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Lindsey M Qhr
Questions before i purchase
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have not been able to use any service I paid for not working MSPY installs and nither customer service package for them to remotely install or where I didn't have to wait for help I would be sent straight through it's been several days now and after only being a to chat problems were never resolved bc of continued end chat getting disconnected somehow

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Kevin L Fti
Beware! MSPY - A Nightmare of Frustration and Deception
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1.1

I regret ever purchasing MSPY, and my experience has been nothing short of a nightmare. The promises made by this app are far from the reality of what you get.

Here's a breakdown of my horrendous encounter:
Service Interruption: After paying in full for a one-year subscription, I was able to use the service for a mere month before it abruptly stopped working. Attempts to reconnect and resolve the issue were met with nothing but frustration.
Unauthorized Charges: To add insult to injury, MSPY charged me again, this time a hefty $199.99, for another year of service that I neither requested nor could utilize due to the ongoing issues. The lack of transparency and consent in this matter is appalling.
Customer Service Runaround: Contacting their customer service only added to the ordeal. While they acknowledged the issue, the proposed solutions were impractical, and the blame was often shifted to external factors beyond their control.
Lack of Accountability: MSPY conveniently blames service interruptions on various external factors, failing to take responsibility for their own shortcomings.

This lack of accountability only further demonstrates the unreliability of their services.
Refund Hassles: Seeking a refund for the unauthorized charge has proven to be an arduous task. Despite expressing my dissatisfaction and the clear evidence of service failure, getting a straightforward resolution has been elusive.
In summary, MSPY is a company that preys on unsuspecting customers with promises of a reliable service but delivers nothing but frustration, disappointment, and financial losses.

Save yourself the headache and explore more reputable alternatives in the market. This app is a prime example of how deceptive practices and poor customer service can turn what should be a simple service into a regrettable ordeal.

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Guest-5156163
My account
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

This service is *** you cant talk to anyone they want you to email and then to never get a response and they charge you twice I got charged 48.99 and 58.99 for some service I never requested I want a refund asap I couldnt even get into my account and they want me to wait 24 hours well it didnt take them 24 hours to take the money off my account super irritating and disappointing

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How Good is mSpy's Customer Service?

CHARD H
CHARD H
Feels Disappointed | Sep 24, 2023

I'd like to talk to a real person to fix my issues thank you

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Evelio Kxt
Evelio Kxt
Feels Disappointed | Sep 01, 2023

I never was able to speak to anyone

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Corde Gen
Corde Gen
Feels Disappointed | May 16, 2023

I won’t my money

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Kaylyn S Bzr
Kaylyn S Bzr
Feels Disappointed | Apr 04, 2023

I had a Fraudulent charge of $139.99 on my debit card and they will not return my money. I did not purchase the app.

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Jabrea Lxl
Jabrea Lxl
Feels Disappointed | Mar 07, 2023

No good.

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Sehar Poj
Sehar Poj
Feels Disappointed | Feb 18, 2023

I want to cancel this app and conveniently couldn’t talk to anyone

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Summary of mSpy Customer Service Calls

1.2K TOTAL
CALLS
02:21 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call mSpy?

Refund Question:

  • “Refund”
  • “Refund and double billed”
  • “Need refund I did not authorize that amount”

Request for Information Question:

  • “I paid for 3 months and assistance. I have yet had any help. This is the 12th time I have contacted someone and I have yet gotten any help. I want a full refund please”
  • “Tech support to switch devices cause the service isnt working sence 03/06/2024”
  • “Request for refund”

Activation/ Cancellation Question:

  • “Problème avec l'activation”
  • “Cancel membershipTake me off your subscription quick charging my *** card. Quit charging my *** card you *** idiot *** scam”
  • “Want to subscribe by phone”

Account Question:

  • “Account issue”
  • “See what's going on with my account”
  • “My account suspended”

Payments and Charges Question:

  • “Refubd u authorized billing”
  • “Payments cancellation”
  • “Unauthorized charge”

Product/ Service Question:

  • “Not working”
  • “I can't access my kids phone”
  • “Can't connect to the cellphone”

Staff Question:

  • “Need a Manager”
  • “Why my service isn't getting through and mspy took my money”
  • “To have a customer service representative help me set this up please”

Cards Question:

  • “My card was charged but I put wrong email”
  • “Card was charged”
  • “Saying card declined”

Shipping and Delivery Question:

  • “I just purchased the 3 month package..yet I have no confirmation..email or otherwise!!”
  • “I paid and did not get the application completed because my phone died. I need another code sent to me.”
  • “To get their product off my phone”

Website/ Application Question:

  • “I'm having troubles with the application code and want to get started”
  • “Application not opening after installation”
  • “App”

Return/ Replace Question:

  • “Want return”
  • “Return because I did not want it to go through I don't have use for the app I was just simply trying to check something out”

Other Question:

  • “Quessyions”
  • No satisfy i losing my mone I am mad
  • “I can't use mspy”

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