Skip to content
  • Login
mSpy

mSpy

www.mspy.com
What is your customer experience with mSpy?

mSpy Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • mSpy has 2.7 star rating based on 263 customer reviews. Consumers are mostly neutral.

  • Rating Distribution
  • Pros: No pros, Customer care, Calls.
    Cons: Company is dishonest, That product does not work, Bad customer service for billing refund issues.

  • 63% of users think that mSpy should improve its Payments.
    100% of users say that they won't use mSpy in the future for similar services or products.

View full overview ›

Media from reviews

mSpy - Illicit business practices
mSpy - Illicit business practices - Image 2mSpy - Illicit business practices - Image 3mSpy - Illicit business practices - Image 4mSpy - Don’t want to give a RefundmSpy - Don’t want to give a Refund - Image 2mSpy - Don’t want to give a Refund - Image 3
View all media ›

Is mSpy Legit?

Trust Score is
100 / 100

Our analysis shows that mSpy is legit, safe for consumers to access and is not a scam. www.mspy.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of mSpy reviews to learn more about other consumers' experiences.

Show more ›
Powered by APIVoid

Top mSpy Reviews

Positive Review

"Good job from Mspy team"

stars-rating stars-rating stars-rating stars-rating stars-rating

Best company for all monitoring service I went straight to and used mspy team I have seen good reviews about and honestly their method gives me peace of mind...

Critical Review

"They stole my money"

stars-rating stars-rating stars-rating stars-rating stars-rating

They charged me for two memberships, and then they charged me an extra $85! They said I bought an extra support plan. I never asked for that! They are liars,...

Show reviews that mention
service refund money phone app customer customer service subscription account support
Filter review
Sort by
Virginia G Uax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They stole my money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They charged me for two memberships, and then they charged me an extra $85! They said I bought an extra support plan.

I never asked for that!

They are liars, and they steal. Beware!

View full review
Loss:
$103
Cons:
  • Took my money

Preferred solution: Full refund

User's recommendation: Do not recommend

Randall H Eqg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund back to my account

The email that I used to purchase the account is longleydick5@***.com. The purchase amount is $25.06.

My name on the card is Randall Harris. The last four numbers on the card are 3965.

I purchased the account on July 11th, and I wish to cancel and get a refund. Thank you.

View full review

Preferred solution: Full refund

User's recommendation: Read the directions very carefully you cannot use this service without their phone being connected to mspy

Jeremy J Jcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They are scammers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They are liars, crooks, thieves, and I'm taking them to court! They will not give me my money back! The service doesn't work!

View full review
Loss:
$90
Cons:
  • All cons

Preferred solution: Full refund

User's recommendation: Do not give this company your card information please!

Bailey i Ugt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Illicit business practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
mSpy - Illicit business practices
mSpy - Illicit business practices - Image 2
mSpy - Illicit business practices - Image 3
mSpy - Illicit business practices - Image 4
Contains 2 confidential files for company representatives

I purchased the yearly package and tech support on 9/18/24 for a total of $209 to monitor my 12-year-old's phone. I discovered after the purchase, they have an app as well which would be my preferred method of use for monitoring, as opposed to their website.

I downloaded the app and when I did, it prompted me to purchase a subscription, which I had already purchased through the company. I couldn't locate an option for signing in with the credentials I had already set up with the company, and I didn't want to purchase another subscription for the same service.

On 9/19/24, 12 hours after I made the initial purchase, I located their refund policy. It shows that you can request a refund within 14 days, so I filled in the form to request this. I explained that I would rather use the app and purchase the subscription through there.

The email response that I received stated that, based on their terms and conditions, I cannot receive a refund because I have changed my mind on the service, and my account is now frozen until I decide to use the service.

Over the last 48 hours, I have clarified that I do want the service, just through the app, and asked how I can accomplish this with the subscription I have already purchased. I received a generic email from their billing manager with 5 options for setup to another phone which was again, of no help. I have tried their live chat, where I explained the situation as clearly as I could, but the person never responded after the initial 'I'll be with you in 5-10 minutes due to high volume'. This has occurred twice.

I have tried their customer service line six times, trying different options to get to an actual person. But, I only received a recording to try email or live chat every time. I was then disconnected. I have since filed a dispute with my credit union since I cannot even access the service now that the account is frozen.

Yes, I have tried logging in a few times, and I am unable to do so. The company has made me leery of using them at all at this point.

View full review
Loss:
$209
Cons:
  • Big lack of communication

Preferred solution: Full refund

User's recommendation: Do not use

Jaran Hbi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

R your service I cannot use it

Updated by user May 26, 2025

The lied and took my money . Have not returned

Updated by user May 23, 2025

Well the status of my issue is they haven't done anything you're ignoring my calls ignoring my text messages not really ignoring my calls I guess there's no way to get a hold of them and when you do you get put on hold and are you going to machine and then you keep trying to sell me more stuff instead of fixing the problem and they will not give me my refund they have horrible customer service they lie and they don't give you what they offer did you take your money

Original review May 07, 2025

Let me just speak to a live person. I'm trying to get a hold of you for weeks now I'm really getting fed up I'm going to get a hold of somebody else in the higher power authority wise I'm going to let everybody the internet now how you took my money false advertisement manipulated me into believing you're going to help me I still can't talk to a live person

View full review
Kevin O Ndw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It's a rip off scam

Took my money and can't use the service. Nobody answers the phones. Don't use it.

View full review
Loss:
$38
Pros:
  • Garbage
Cons:
  • Garbage

Preferred solution: Full refund

Tina S Pds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Mspy has taken 65 dollars out of my account knowing I never got their service and that I wasn't able to use it. They do not answer their phone or their emails.

They will take your money and won't hear another word.

I hope karma dry screws you with cactus, low-life thieves. Do not use this platform.

View full review
Loss:
$65
Cons:
  • Will take ur money and want more u get nothing

Preferred solution: Full refund

User's recommendation: They will scam u out of 65 dollars then want another 30 dollars or u get nothing

Darleene Jma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return money

I want to retract the abonament paid because I paid wrong. The application is not good; I don't use it, and I want my money back.

After paying, I want to retract, but I can't. Și I need your help to recover my money and revoke the command.

View full review
Loss:
$42

Preferred solution: Return my money. I want to revoc becose i payed wrong.

Nick F Rxw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Subscription cancelation

Just yesterday, I attempted to try out mSpy for a month, and to my understanding, I was supposed to only pay $36.00 for one month. However, mSpy has taken funding from my Apple Pay debit on three different transactions without my authorization, and for that, I would like you to return my funds immediately and cancel my subscription permanently. The total unauthorized amount that was taken is $212.00.

View full review
Loss:
$212
Pros:
  • I believe it works great for parents and people with phone access
Cons:
  • Dont have the features i need

Preferred solution: Full refund

User's recommendation: Just attempting to try this service out for one month will unexpectingly break you if your not ready. Without warning mspy will take funds out of your account without authorization. BE CAREFUL

1 comment
Bowker

. .

, .

’ . / + :: @ .

Heather H Xdz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

I purchased this subscription, but it was processed under the wrong thing. I tried to contact and reach customer service multiple times but can't get through. I was extremely excited about testing this product and now, I'm extremely disappointed.

View full review
Loss:
$50

Preferred solution: I’d like the subscription and purchase to be transferred over to the one it was supposed to be

Tina S Pds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

SCAMMERS

Updated by user Apr 06, 2025

So I was informed and seen that they opened both my emails and then trashed them without a word how do u live with urselves stealing honest ppl money oh wait u not honest that's why I want my refund

Updated by user Apr 05, 2025

There is non

Original review Apr 03, 2025

You can start by giving me my 65 dollars back. If someone doesn't get to use your service, they shouldn't have to pay!

You say that we don't need to install; all we need is a phone number. Then after we pay, you say we have to download on the target phone.

All lies! I want my money.

View full review
Loss:
$64
Pros:
  • All cons
Cons:
  • Most definitely all cons

Preferred solution: Full refund

User's recommendation: B honest and stop scamming good ppl

James M Upq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need more information

I have a couple of questions I am trying to get your service. 1st in order to install mspy In my wife iPhone do I need her phone in order to start tracking her phone.

2nd after installed the spyware on her phone she will noticed like seen a new icon with the mspy on the phone.

Last are you able to track conversations once she is using her phone

View full review

Preferred solution: Only asking questions before but mspy

Resolved
Gerald V Urj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Refund

Contains 1 confidential file for company representatives

Call me back would like a refund wasnt trying to purchase my son stole my card and did this would like a refund

View full review
Loss:
$100

Preferred solution: Full refund

User's recommendation: Call me asap

Jesse L Jfy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor quality and unethical practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 30, 2024

I have been unable to talk to a real person on the phone to explain my issue. And my issue is this is someone used my financial account to pay for a service that they wanted to use to spy on me and I do not want that and I do want my money returned to my account

Original review Dec 23, 2024

Someone purchased this without my permission and used it to spy on me. I want my money back and I want it removed from my phone.

View full review

User's recommendation: Don’t do business with mspy

Hannibal Kmh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

I am not getting the service that I have paid for

My dates and times are not appearing right on text messages and phone calls also I paid for being able to look up phone numbers and it is not working

View full review
Vanita Hts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Ask about service

Need to join but have Questions about payment method, privacy, and how to set up. Would like to talk to someone live

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article